We aim to deliver orders within two (2) working days of orders being placed to the courier companies selected by the buyer. Local orders placed before 2pm on working days will be delivered to the courier companies on the day itself. Orders after 2pm will be sent to the courier companies on the following working day. Once the item has been dispatched from UDC, we will provide the tracking number and it is the customer's responsibility to track the parcel. We advise for customers to request/purchase insurance from the post company in the event of lost parcel.
*REMINDER: UDC will not be responsible for lost parcels.
Shipping period depends on the courier companies selected by customers. Usually courier companies manage to deliver the product within three (3) to five (5) working days after shipment starts.
Delivery cost may vary depending on the weight of the parcel and the delivery location. All shipping charges are subject to an additional 35% for handling fee and fuel surchage. The subtotal of the shipping charges (including the 35% surcharge) are subject to an additional 6% of GST for local buyers.
1. Tracking number will be sent via email once the parcel is dispatched from UDC.
2. All orders require a signature upon receipt.
3. UDC is not able to redirect orders once items have been dispatched.